We offer a 100% satisfaction guarantee

So that everyone leaves our store happy.

We want to ensure you are completely satisfied with our products. That’s why we offer a satisfaction guarantee that gives you 30 days from receipt of your product to request a full refund if you are not satisfied.

How it works

If you experience any issues with the product, please write to our customer service at info@canacare.com.

We will refund the full amount for your product if it does not meet your expectations.

Fortunately, the vast majority of customers experience a positive effect from our products. Occasionally, the best result is achieved only after guidance from our friendly customer service team, who are ready to help you on weekdays, so please don’t hesitate to contact us about anything big or small. That’s what we’re here for — and sometimes only a few small adjustments are needed to improve the effect if you encounter issues with a product.

Ultimately, however, the choice is entirely yours; if you are not satisfied, you can receive a full refund.

If you wish to purchase a return label from us, it costs 39 kr.

Read more about our return policy HERE.

For those who have purchased grow

You get an extended warranty

Because the product must be used for 90 days before we can guarantee its effectiveness, the satisfaction guarantee for GROW is valid for 100 days.

We only have 2 requirements for you:

To take advantage of the satisfaction guarantee, you must document the effect and use the product regularly.
Take photos of the area you want to treat before you start using GROW, and then again after 1, 2 and 3 months. Make sure the photos are taken from the same angle and in the same lighting so that any progress—or lack of it—is clearly visible.

The product must be used every morning and evening for at least 90 days for us to guarantee results. If you do not notice a difference, you can email us at info@canacare.com with your photos and your order number. The photos must be dated, for example by including a screenshot from your phone that shows the date.