We offer a 100% satisfaction guarantee.
Because everyone should leave our store happy.
We want to ensure that you are completely satisfied with our products. Therefore, we offer a satisfaction guarantee that gives you 30 days from the receipt of your product to request a full refund if you are not satisfied.
This is how it works.
If you experience any issues with the product, please write to our customer service at info@canacare.com.
We will refund the full amount for your product if it does not meet your expectations.
Fortunately, the vast majority experience a positive effect from our products. Occasionally the best experience comes only after guidance from our friendly customer service, who are ready to help you on weekdays, so please do not hesitate to write to us about anything big or small. That's what we're here for — and sometimes only a few small adjustments are needed to improve the effect if you encounter an issue with a product.
Ultimately, however, it is entirely up to you; if you are not satisfied, you can get your money back.
If you wish to purchase a return label from us, it costs 39 kr.
Read more about our return policy HERE.
For those of you who have purchased GROW
You get extended warranty
Because the product needs to be used for 90 days before we can guarantee the effect, the satisfaction guarantee for GROW is extended to 100 days.
We just have 2 requirements for you:
You need to document the effect. Take one or more pictures of the area(s) you want to treat before you start using GROW, and then again after 1, 2, and 3 months, so you can visually see the effect - or lack thereof, should it unexpectedly not make a difference for you. All pictures should be from the same angle and under the same lighting.
Use the product regularly. You should use GROW every morning and evening for at least 90 days, for us to guarantee you the effect.
If you don't see the effect, send us an email with your pictures and your order number(s), and we'll assist you from there. The pictures must be documented with the date they were taken. For example, if you take the pictures on your phone, you can take a screenshot of the pictures, so you can see the date they were taken individually.