We offer a 100% satisfaction guarantee
So that everyone leaves our store happy.
We want to ensure you are completely satisfied with our products. That’s why we offer a satisfaction guarantee that gives you 30 days from receipt of your product to request a full refund if you are not satisfied.
How it works
If you experience any issues with the product, please write to our customer service at info@canacare.com.
We will refund the full amount for your product if it does not meet your expectations.
Fortunately, most people experience a positive effect from our products. Sometimes the best results come only after advice from our friendly customer service team, who are available on weekdays to help you, so please don't hesitate to write to us about anything big or small. That's what we're here for — and occasionally only a few small adjustments are needed to improve the effect if you experience issues with a product.
In the end, it's entirely up to you; if you're not satisfied, you can get your money back.
If you wish to purchase a return label from us, it costs 39 kr.
Read more about our return policy HERE.
For those who have purchased grow
You get an extended warranty
Because the product must be used for 90 days before we can guarantee results, the satisfaction guarantee for GROW is valid for 100 days.
We only have two requirements:
To use the satisfaction guarantee, you must document the results and use the product regularly.
Take photos of the area you want to treat before you start using GROW, and then again after 1, 2 and 3 months. Make sure the photos are taken from the same angle and in the same lighting so that any progress — or lack thereof — can be clearly seen.
The product must be used every morning and evening for at least 90 days for us to guarantee results. If you do not notice a difference, you can email us at info@canacare.com with your photos and your order number. The photos must be date-stamped, for example with a screenshot from your phone showing the date.